Refund & Exchange Policy

Exchange window

Exchange requests must be raised within 3 days of delivery. Requests raised after this window cannot be accepted.

How exchanges work

• Exchanges are only available for products of the same value.
• If you exchange for a higher-priced product, you will need to pay the price difference.
• If you exchange for a lower-priced product, the remaining amount is not refundable unless manually approved by our team.

Condition of the product

Exchanges are accepted only if the product is:

• Unused
• Undamaged
• Returned in its original packaging

Customized products

Customized or personalized products are not eligible for exchange, unless they arrive damaged or incorrect.

Damaged on arrival

If your product arrives damaged, please contact us within 24 hours of delivery at contact@mydesignspot.com with clear photos of the item and packaging.

Shipping charges

Shipping charges are non-refundable, unless the mistake is ours.

Refunds

Refunds are only issued if an order cannot be fulfilled, or in exceptional situations approved by MyDesignSpot.

Contact

For any exchange or refund enquiry, write to us at contact@mydesignspot.com.