Return, Refund & Exchange Policy

Return window

Return and exchange requests must be raised within 3 days of delivery. After this window the option closes automatically and we are unable to accept the request.

Raise a request from My Orders by opening the delivered order and choosing Return or Exchange.

How a return works

1. You raise the request with a reason, a short description, and 2–5 clear photos of the item as received.
2. We review it and approve or decline, and you are notified by email either way.
3. On approval we book a courier pickup from your delivery address. You do not need to arrange or pay for shipping.
4. Keep the item in its original packaging and hand it to the courier.
5. Once the item reaches us and passes inspection, we issue your refund to the original payment method.

Refunds

Refunds are issued to the original payment method used at checkout, through our payment partner. Once we have received and inspected the returned item, the amount typically reaches you within 7 business days, depending on your bank or card issuer.

Where a discount or coupon was applied to the order, the refund is calculated on the amount actually paid.

If an order cannot be fulfilled from our side, the full amount including any shipping charge is refunded.

Exchanges

You may request an exchange instead of a refund within the same 3-day window. We collect the original item, and once it reaches us we dispatch the replacement.

• If the replacement costs more, we will contact you to collect the difference.
• If it costs less, the difference is refunded to your original payment method.

Condition of the product

Items must be returned:

• Unused and undamaged
• In their original packaging, with any tags or protective wrapping intact

We inspect every returned item on arrival. If it reaches us used or damaged beyond the condition described in your request, we will contact you before deciding the outcome.

Damaged or incorrect deliveries

If your order arrives damaged, or is not what you ordered, please tell us within 24 hours of delivery at contact@mydesignspot.com with photos of the item and its packaging. These are always replaced or refunded in full at our cost.

Customised products

Customised or personalised pieces are made specifically for you and are not eligible for return or exchange, unless they arrive damaged or incorrect.

Cancellations

An order can be cancelled at any time before it is dispatched — contact us as soon as possible and we will refund the full amount. Once a shipment is handed to the courier it can no longer be cancelled, but you may still return it after delivery.

Contact

For any return, refund or exchange query, write to contact@mydesignspot.com or call +91 9929956953.